GLC300 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Players

1. Introduction & Scope of This Privacy Policy

This Privacy Policy applies to all users who access or use the glc300 platform, including registered players, visitors without an account, and anyone who interacts with our services in any capacity.

Glc300 operates as an online casino gaming platform offering slots, live casino, fishing games, and other game categories to players in Malaysia. In running these operations, we need to collect and process certain personal information to ensure our services are delivered safely, efficiently, and in compliance with the law.

This Privacy Policy clearly explains:

• The types of personal information we collect from you
• The purposes and methods by which we use that information
• How we protect and store your data
• The circumstances under which your data may be shared with other parties
• Your rights regarding your personal data
• How to contact us for any privacy-related enquiries

2. Personal Information We Collect

Glc300 collects information from you through several different means, depending on how you interact with our platform. The following are the main categories of information we collect:

A. Information You Provide Directly:

• Registration Information: Your full name, email address, phone number, date of birth, and the password you choose when registering a glc300 account.
• Identity Verification (KYC) Information: Copies of your MyKad, passport, or other identification documents submitted for account verification. This is a legal compliance requirement for online gaming platforms.
• Financial Information: Details of the payment methods you use, including your e-wallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or FPX bank account information (Maybank2u, CIMB Clicks) associated with transactions on glc300.
• Communication Information: Any messages, complaints, or enquiries you send to the glc300 support team via live chat or email.

B. Information Collected Automatically:

• Technical Data: Your IP address, web browser type and version, device type, operating system, and time zone settings.
• Usage Data: The pages you visit on glc300, the games you play, session duration, visit frequency, and your navigation patterns on the platform.
• Transaction Data: A complete record of all deposits, withdrawals, bets, and winnings in your glc300 account.
• Cookie Data: Information stored through cookies and similar tracking technologies when you use the glc300 platform.

3. How We Use Your Information

Glc300 uses the personal information collected solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

Glc300 will not use your personal data for any purpose beyond those stated above without first obtaining your consent. If you do not wish to receive marketing communications from us, you may withdraw that consent at any time by contacting our support team.

4. Data Storage & Security

Protecting your personal data is one of glc300's highest priorities. We implement a range of technical and organisational security measures to prevent unauthorised access, loss, or misuse of your data.

Technical Security Measures:

• 256-bit SSL Encryption: All data transmitted between your device and glc300's servers is protected by 256-bit SSL encryption — the highest security standard in the industry.
• Encrypted Password Storage: Your account password is never stored in plain text. It goes through a hashing process using a modern, irreversible algorithm.
• Firewall & Intrusion Detection System: glc300's servers are protected by multi-layered firewalls and intrusion detection systems operating 24 hours a day.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts as an added layer of security.
• Continuous Monitoring: The glc300 security team monitors platform activity around the clock to detect any threats or suspicious behaviour.

Data Retention Period:

Glc300 retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes set out in this Privacy Policy. Following account closure, certain data may be retained for a specified period to meet legal obligations — particularly in relation to financial records and AML compliance, which typically require retention of at least 7 years.

5. Sharing Data with Third Parties

Glc300 firmly upholds the principle that players' personal data is never sold to any party. However, there are specific situations where we may need to share information with trusted third parties. This only occurs under the following circumstances:

• Payment Provider: We share the necessary transaction information with payment service providers such as e-wallet platforms (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and banks that support FPX to process deposits and withdrawals in MYR.
• Game Software Providers: Third-party game providers that supply slots and live casino games on the glc300 platform may receive data necessary for game operations. All such providers are bound by strict data protection agreements.
• Statutory Authorities: glc300 will disclose information to government authorities, law enforcement agencies, or courts when required by Malaysian law or a valid court order.
• Technical Service Provider: Third parties providing technical services to glc300 (such as cloud services, analytics, and IT support) may process personal data on our behalf in their capacity as data processors, not data controllers.
• Sharing with Your Consent: In all other circumstances, we will obtain your explicit consent before sharing your personal information.

All third parties that receive personal data from glc300 are required to uphold data protection standards that are equivalent to or higher than our own.

6. Cookies & Tracking Technologies

Glc300 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication, session management, and security. Without them, glc300 cannot operate properly. These cookies cannot be disabled.
• Performance Cookies: These cookies help us understand how players interact with the platform by collecting anonymous statistical information, which is used to improve performance and the user experience on glc300.
• Functionality Cookies: These cookies remember your preferences and settings (such as your preferred language or display format) to provide a more personalised experience when you use glc300.
• Analytics Cookies: Used to analyse platform usage patterns on an aggregate basis, helping us make data-driven decisions to improve our services.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the glc300 platform.

7. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and glc300's policies, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. glc300 will process such requests within 21 business days.
• Right to Rectification: If you find that any personal information glc300 holds about you is inaccurate or out of date, you have the right to request that we correct or update it.
• Right to Erasure: Under certain circumstances, you may request glc300 to delete your personal data. However, this right may be limited by legal requirements obligating us to retain certain records.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain circumstances — for example, while a correction request is being processed.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider if needed.
• Right to Withdraw Consent: Where the processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact us by email at [email protected] with the subject line "Data Privacy Request". We will verify your identity before processing any privacy rights request.

8. Protection of Children & Minors

The glc300 platform is not designed for, nor intended to attract, individuals under the age of 18. We take the protection of minors very seriously.

• Glc300 does not knowingly collect personal information from anyone under the age of 18.
• All account registrations go through a rigorous age verification process. Applicants who cannot verify that they are 18 years of age or older will not be permitted to register.
• Should we discover that personal data of a minor has been collected inadvertently, we will promptly delete such data and close the account in question.
• If you believe your child has registered an account with glc300 without your consent, please contact us immediately at [email protected].

9. Cross-Border Data Transfers

Glc300 operates primarily in Malaysia and stores data locally. However, in certain cases involving third-party technical service or game software providers, data may be transferred to or processed in other countries.

In such cases, glc300 ensures that:

• Data transfers only take place to countries or entities that provide an adequate level of data protection.
• Appropriate data transfer agreements are in place to safeguard your privacy rights.
• All data recipients are bound by strict confidentiality and data security obligations.
• Cross-border data transfers are carried out solely for the purpose of delivering the services you have registered for.

Glc300 will not transfer your personal data to any country lacking an adequate data protection framework without first obtaining your explicit consent.

10. Changes to This Privacy Policy

Glc300 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make significant changes, we will notify you via:

• A clear notice on the glc300 platform homepage
• An email to your registered account address for any material changes
• In-platform notifications when you log in

The "Updated" date at the top of this page will always reflect the date of the most recent changes made. It is your responsibility to review this Privacy Policy periodically. Your continued use of the glc300 platform after any changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how glc300 handles your personal data, or if you wish to exercise any of your privacy rights as outlined in Section 7, please contact us:

• Privacy Email: [email protected] (include "Privacy Enquiry" in the subject line of your email)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the glc300 platform
• Response Time: glc300 aims to respond to all privacy-related enquiries within 3–5 business days

If you feel that we have not handled your privacy enquiry or complaint satisfactorily, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP), the regulatory authority for PDPA 2010.

For more information about our policies, please visit:

• glc300 Terms & Conditions
• Responsible Gaming
• Frequently Asked Questions (FAQ)